Start with owned, structured facts
Room types, policies, routes, and exceptions need a source, a responsible person, and a review process.
The hotel demonstration
Three guest situations. One clearly documented hotel. See the difference between a helpful answer and an unsupported promise.
The language switch changes this example only. Chinese wording is illustrative and needs hotel review before publication.
What this makes possible
Room types, policies, routes, and exceptions need a source, a responsible person, and a review process.
A possible room pairing is not availability. A transfer service is not a confirmed ride. A ground-floor room is not an accessibility guarantee.
Ask for the missing details and route the request to the right team. Real bookings need supported live systems and an actual confirmation.
Bring it back to your property